Syrian Automobile Association — international driving permit platform.

Before the new system, each branch issued driving permits using paper forms, spreadsheets, and an old desktop program.

The process was mostly manual. Staff had to type applicants’ details onto pre-printed permit cards. They also had to prepare a daily report listing all issued permits and send it to the police command in their governorate. This report was a required part of the process.

There were several problems. Permits were being issued without collecting payments, some applicant information was missing, and management could not easily track the number of permits issued or monitor the work of different branches.

Applicants also faced difficulties. There was no way to apply online, so they had to visit a branch in person with their passport, national ID card, and original driving license. Staff then had to copy their details by hand into a form in both Arabic and English.

This made the process slow, creating extra work for staff.

Branch Employees, issue licenses for people every day. Online applicants can upload their data and apply for an international driving license online. The SAA Management ( Admin ) keeps track of the work being done across all branches.

The employee collects the required documents, enters the user’s information, and creates a profile in the system. From there, they can generate and print all the necessary paperwork, print the international license card, and print the user’s personal photo on glossy paper—all from the same system.

The public directory is essentially an online application form where users enter their information and submit their application. The employees of the selected branch receive the application, issue the license, and arrange for it to be delivered through a delivery company.

The goal was to make the license-issuing process as simple and efficient as possible. A tab-based dashboard was the ideal approach, with each tab dedicated to a specific task, making the system intuitive and easy for employees to navigate.

The admin dashboard was designed with the same focus on efficiency, allowing management to monitor daily operations at a glance and immediately see what has been completed throughout the day.

Looking back, this project addressed a real challenge faced by SAA management and their need to modernize an outdated system. The goal was to preserve the existing workflow while streamlining operations, automating repetitive tasks, and significantly reducing the time and effort required to get things done.

Overall, it was a fulfilling experience. I always find joy in building solutions that help businesses improve their operations, work more efficiently, and grow.